Front Desk Member Experience Specialist

Planet Fitness - TG3E/CM3; Mount Vernon (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

401(K) and Roth Retirement Savings

Fitness membership

Life Insurance

Job summary

Planet Fitness in Mount Vernon, OH seeks a Member Services Representative to deliver exceptional member service and manage inquiries, sign-ups, and billing. You will greet guests, conduct tours, and promote Black Card upgrades while maintaining a clean, friendly club environment.

Strong customer service, communication, and sales focus are essential, along with on-site availability and compliance with health and safety policies. Training provided.

Qualifications

• Must be 18 years or older.
• Ability to work onsite, this is not a remote position.
• CPR/AED Certification within required timeframes.
• Tanning Certification within company required timeframes.
• Strong customer service and problem-solving skills.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with memberships, sign-ups, tours, and billing questions.
• Answer phones professionally and process memberships, cancellations, and payments.
• Maintain cleanliness and daily operations at the front desk.
• Promote memberships and upgrades and support sales goals.
• Ensure club areas are clean, safe, and well-maintained.

Skills

Customer service

Communication

Sales

Education

High school diploma or equivalent

CPR/AED Certification

Tanning Certification

Tools

POS system

Job description

Planet Fitness in Mount Vernon, OH seeks a Member Services Representative to deliver exceptional member service and manage inquiries, sign-ups, and billing. You will greet guests, conduct tours, and promote Black Card upgrades while maintaining a clean, friendly club environment.

Strong customer service, communication, and sales focus are essential, along with on-site availability and compliance with health and safety policies. Training provided.