Member Services Associate: Front Desk & Member Experience
Planet Fitness - TG3E/CM3
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Benefits offered by this job
Job summary
Planet Fitness in Ohio is hiring a Member Services Representative. You are the first contact for members and guests, delivering friendly, efficient service, handling inquiries, and guiding tours and sign-ups.
You will process memberships, answer questions about billing and amenities, and help keep the club clean and welcoming. A positive attitude and reliability are essential; CPR/AED and tanning certifications must be completed on schedule.
Qualifications
- 18+ years of age or older
- Ability to work on-site; this is not a remote position
- Professional, upbeat attitude and strong work ethic
- CPR/AED certification obtained within required timeframes
- CPR and tanning certifications must be obtained per company requirements
Responsibilities
- Greet members and guests in a friendly, professional manner
- Process memberships, cancellations and payments; assist with tours and sign-ups
- Respond to member questions and billing inquiries promptly
- Maintain cleanliness of club areas, restrooms, and workout spaces
- Answer phones and route issues to management as needed
Skills
Education
Tools
Job description
Planet Fitness in Ohio is hiring a Member Services Representative. You are the first contact for members and guests, delivering friendly, efficient service, handling inquiries, and guiding tours and sign-ups.
You will process memberships, answer questions about billing and amenities, and help keep the club clean and welcoming. A positive attitude and reliability are essential; CPR/AED and tanning certifications must be completed on schedule.
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