Member Services Associate - Front Desk & Member Care

Planet Fitness - TG3E/CM3; Sandusky (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

401(K) and Roth Retirement Savings

Job summary

Planet Fitness - TG3E/CM3 is seeking an on-site Member Services Representative in Sandusky, Ohio. You will greet members, answer questions, process memberships and billing, and help to maintain a clean and welcoming Judgement Free Zone.

Ideal candidates bring strong customer service skills, the ability to upsell memberships, and reliability. CPR/AED and tanning certifications are required within specified timeframes. E-Verify is noted for Utah locations; on-site work is required.

Qualifications

• Ability to greet members and guests in a friendly, professional manner.
• Account inquiries, changes, and billing questions handled promptly.
• Must be 18+ and able to work on-site; CPR/AED and tanning certifications required within timeframes.

Responsibilities

• Greet members and guests to create a positive club experience.
• Process new memberships, cancellations and payments accurately.
• Answer phones professionally and assist with tours and sign-ups.
• Maintain cleanliness of the facility and restrooms; ensure safety on the floor.
• Promote membership specials and upgrades; meet customer service goals.
• Adhere to opening/closing procedures and report issues to management.

Skills

Customer service

Membership support

Sales

Front desk operations

Reliable

Teamwork

CPR/AED

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 is seeking an on-site Member Services Representative in Sandusky, Ohio. You will greet members, answer questions, process memberships and billing, and help to maintain a clean and welcoming Judgement Free Zone.

Ideal candidates bring strong customer service skills, the ability to upsell memberships, and reliability. CPR/AED and tanning certifications are required within specified timeframes. E-Verify is noted for Utah locations; on-site work is required.