Overnight Member Services Specialist

Planet Fitness; Renton (WA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee perks and discounts

Job summary

Planet Fitness in Renton, WA is seeking a Member Services Representative Overnight to deliver a superior, judgement-free member experience. You will greet members, assist on the club floor, process sign-ups, updates, and transfers, and help meet sales goals while upholding our CORE values.

The role requires flexibility for overnight shifts, excellent communication, reliability, and a willingness to get CPR/AED certified. Training provided; full- and part-time options available.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions during check-in.
• Promote our Judgement Free Zone by connecting with members on the club floor and supporting fitness journeys.
• Resolve member concerns and escalate to Club Manager when needed.
• Answer phones in a friendly manner and assist callers.
• Process membership sign-ups, updates, cancellations, and transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Conduct prospective member calls and tours to assess needs.
• Handle retail transactions and drive sales goals.
• Maintain cleanliness and sanitization of equipment and Recovery Zone areas.
• Keep restrooms clean and stocked; follow cleaning schedules.
• Walk through all areas to address safety, policy, and cleanliness issues.
• Report maintenance concerns for broken equipment.
• Communicate openly and build strong relationships; uphold CORE values.

Skills

Positive attitude

Customer service

Strong communication

Team player

Reliable

Education

High school diploma or equivalent

Job description

Planet Fitness in Renton, WA is seeking a Member Services Representative Overnight to deliver a superior, judgement-free member experience. You will greet members, assist on the club floor, process sign-ups, updates, and transfers, and help meet sales goals while upholding our CORE values.

The role requires flexibility for overnight shifts, excellent communication, reliability, and a willingness to get CPR/AED certified. Training provided; full- and part-time options available.