Overnight Member Services Specialist

Planet Fitness; Federal Way (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee perks and discounts

Job summary

Planet Fitness in Federal Way, WA is seeking an overnight Member Services Representative to deliver a warm, welcoming, and efficient guest experience.

You will greet members, assist with check-ins, promote the Judgement Free Zone, handle sign-ups and information updates, answer calls, and help maintain a clean, safe club environment. This role offers flexible overnight shifts and opportunities for both part-time and full-time schedules, with training provided.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests and assist with check-ins.
• Promote the Judgement Free Zone and assist members on the club floor.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones and assist callers with inquiries.
• Process memberships including sign-ups and information updates.
• Maintain cleanliness and safety in the club and equipment areas.

Job description

Planet Fitness in Federal Way, WA is seeking an overnight Member Services Representative to deliver a warm, welcoming, and efficient guest experience.

You will greet members, assist with check-ins, promote the Judgement Free Zone, handle sign-ups and information updates, answer calls, and help maintain a clean, safe club environment. This role offers flexible overnight shifts and opportunities for both part-time and full-time schedules, with training provided.