Overnight Member Experience Specialist - Flexible Shifts

Planet Fitness; Bonney Lake (WA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee perks and discounts

Job summary

Planet Fitness in Bonney Lake, WA is seeking an overnight Member Services Representative to deliver a superior, welcoming experience in our Judgement Free Zone. You will greet members, process sign-ups, answer questions, and support club operations during overnight shifts.

We value a positive attitude, reliability, strong communication, and the ability to lift up to 75 pounds, with CPR/AED certification training provided. Flexible full-time or part-time overnight schedules are available.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor and offering support.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones in a friendly manner and assist callers.
• Handle membership sign-ups, updates, cancellations, and transfers.
• Aim to meet or exceed sales goals and contribute to club targets.
• Conduct tours and calls to prospective members to assess needs.
• Process retail transactions and drive sales goals.
• Regularly clean and sanitize equipment and facilities.
• Maintain restrooms; ensure cleanliness and stock.
• Perform routine safety/policy walk-throughs and address issues.
• Address maintenance issues like broken equipment as needed.
• Communicates Open & Effectively; Builds Strong Relationships; Champions CORE values.

Skills

Positive attitude

Customer service

Communication skills

Dependability

Empathy

Tools

Basic computer proficiency

Job description

Planet Fitness in Bonney Lake, WA is seeking an overnight Member Services Representative to deliver a superior, welcoming experience in our Judgement Free Zone. You will greet members, process sign-ups, answer questions, and support club operations during overnight shifts.

We value a positive attitude, reliability, strong communication, and the ability to lift up to 75 pounds, with CPR/AED certification training provided. Flexible full-time or part-time overnight schedules are available.