Overnight Member Services Rep - Front Desk & Wellness

Planet Fitness - Fitton Clubs; Huber Heights (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Training & development

Vision insurance

Job summary

Planet Fitness - Fitton Clubs in Ohio is seeking a full-time Overnight Member Services Representative to greet members, manage inquiries, and process memberships at the front desk in a clean, friendly environment. This on-site role requires CPR/AED and tanning certifications, background check, and a proactive, customer-focused approach.

Bilingual English/Spanish are encouraged to apply to serve a diverse member base.

Qualifications

• Greet members and guests in a friendly, professional manner.
• Handle member inquiries, changes, and payments.
• Provide information about memberships and promotions (e.g., Black Card).

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Skills

Customer service

Cash handling

Membership sales

Bilingual EN/ES

Education

High school diploma or equivalent

Job description

Planet Fitness - Fitton Clubs in Ohio is seeking a full-time Overnight Member Services Representative to greet members, manage inquiries, and process memberships at the front desk in a clean, friendly environment. This on-site role requires CPR/AED and tanning certifications, background check, and a proactive, customer-focused approach.

Bilingual English/Spanish are encouraged to apply to serve a diverse member base.