Overnight Member Experience Specialist

Planet Fitness - Fitton Clubs; Troy (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Troy, OH is seeking a Member Services Representative for the overnight shift. You will greet members, handle membership inquiries and transactions, and help maintain a clean, welcoming Judgement Free Zone environment while delivering outstanding customer service. This is an on-site role requiring CPR/AED and tanning certifications.

Bilingual English/Spanish is encouraged. You will work with the club team to meet service goals, promote memberships, and provide a

Qualifications

• Must be 18 years or older.
• Ability to work on-site, not remote.
• CPR/AED certification within required timeframes.
• Tanning certification within required timeframes.

Responsibilities

• Greet members and guests professionally and courteously.
• Handle membership inquiries, changes, and payments.
• Process new memberships, cancellations and payments accurately.
• Support front desk operations and maintain club cleanliness.
• Promote memberships and upgrades, including specials.

Skills

Customer service

Bilingual (English/Spanish encouraged)

Professional demeanor

On-site work

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs in Troy, OH is seeking a Member Services Representative for the overnight shift. You will greet members, handle membership inquiries and transactions, and help maintain a clean, welcoming Judgement Free Zone environment while delivering outstanding customer service. This is an on-site role requiring CPR/AED and tanning certifications.

Bilingual English/Spanish is encouraged. You will work with the club team to meet service goals, promote memberships, and provide a