Night-Shift Member Services Rep (Fitness Club)

Planet Fitness; Springboro (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Free Black Card Membership

Job summary

Planet Fitness - Fitton Clubs is hiring a Full Time Member Services Representative for overnight shifts. This role focuses on delivering a superior member experience, handling inquiries, and managing sign-ups while upholding a clean, welcoming gym environment. Bilingual English/Spanish are encouraged to apply.

The MSR will interact with members, tours, and billing questions, ensuring smooth front desk operations and adherence to club policies in a fast-paced setting.

Qualifications

• Must be 18 years or older.
• Ability to work onsite; this is not a remote position.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner and provide outstanding customer service.
• Assist with membership tours, sign-ups, and billing questions to meet service goals.
• Check members in using the club POS system and process memberships, cancellations, and payments.
• Maintain club cleanliness and safety, assist with opening/closing procedures, and address member questions promptly.

Skills

Customer service

On-site

Bilingual (English/Spanish) encouraged

Education

High school diploma

Job description

Planet Fitness - Fitton Clubs is hiring a Full Time Member Services Representative for overnight shifts. This role focuses on delivering a superior member experience, handling inquiries, and managing sign-ups while upholding a clean, welcoming gym environment. Bilingual English/Spanish are encouraged to apply.

The MSR will interact with members, tours, and billing questions, ensuring smooth front desk operations and adherence to club policies in a fast-paced setting.