Member Services & Welcome Desk Specialist

Planet Fitness - Fitton Clubs; Warren (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Free Black Card Membership

Job summary

Planet Fitness - Fitton Clubs in Warren, OH is seeking a friendly Member Services Representative to greet members, handle inquiries, process memberships, and uphold our Judgement Free Zone culture.

This on-site role requires excellent communication, a positive attitude, and the ability to work during afternoon/evening hours; CPR/AED and tanning certifications may be required, and bilingual English/Spanish is encouraged.

Qualifications

• Must be 18 years or older and able to work onsite.
• Excellent communication and professional demeanor.
• Commitment to cleanliness and positive member experience.
• Willingness to obtain CPR/AED and tanning certifications.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about memberships and amenities and assist sign-ups.
• Promote current membership specials and upgrades (e.g., Black Card).
• Check members in using the club POS system and process payments.
• Maintain club cleanliness and safety throughout the shift.

Skills

Customer service

On-site work

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs in Warren, OH is seeking a friendly Member Services Representative to greet members, handle inquiries, process memberships, and uphold our Judgement Free Zone culture.

This on-site role requires excellent communication, a positive attitude, and the ability to work during afternoon/evening hours; CPR/AED and tanning certifications may be required, and bilingual English/Spanish is encouraged.