Overnight Member Services Rep — 3rd Shift, Flexible Hours

Glow Brands; Clarksville (TN); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly.

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide exceptional customer service to members, prospective members and guests, and to close the day’s shift. The role emphasizes greeting, sign-ups, tours and account updates in a front-desk setting with a strong emphasis on accuracy and courtesy.

The position requires a High School diploma or GED, 18+ years old, and a positive, reliable mindset.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, Check members in, New member sign-up, Take tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Skills

Customer service

Computer skills

Punctuality

Communication

Problem solving

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide exceptional customer service to members, prospective members and guests, and to close the day’s shift. The role emphasizes greeting, sign-ups, tours and account updates in a front-desk setting with a strong emphasis on accuracy and courtesy.

The position requires a High School diploma or GED, 18+ years old, and a positive, reliable mindset.