Overnight Front Desk & Member Concierge

Planet Fitness; Stony Brook (NY); On-site; USD 2,411,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Free Black Card Membership

Tuition Reimbursement

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a high level of member service in a welcoming environment. You will greet guests, assist with check-ins, answer inquiries, and promote the Judgement Free Zone.

The role includes membership processing, tours for prospective members, and daily club maintenance. You will contribute to a clean, safe facility and help resolve issues, with a team-focused culture and competitive hourly pay.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by connecting with members and supporting fitness journeys.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones and assist callers with inquiries.
• Handle membership sign-ups, billing updates, cancellations, and transfers.
• Conduct tours for prospective members and assess needs.
• Perform retail transactions and drive sales.
• Maintain cleanliness and sanitation of all equipment and facilities.
• Address maintenance and safety concerns promptly.

Skills

Customer service

Positive attitude

Punctuality

Communication

Empathy

Tools

Basic computer skills

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a high level of member service in a welcoming environment. You will greet guests, assist with check-ins, answer inquiries, and promote the Judgement Free Zone.

The role includes membership processing, tours for prospective members, and daily club maintenance. You will contribute to a clean, safe facility and help resolve issues, with a team-focused culture and competitive hourly pay.