Member Services & Front Desk Associate

Baseline Fitness; Colorado Springs (CO); On-site; USD 2,066,000 - 2,204,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental & Vision

HSA

Advancement Opportunities

Employee Appreciation

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior service to members, prospective members, and guests.

This role includes greeting visitors, answering calls, tours, assisting with sign-ups and cancellations, and maintaining a clean club. Excellent communication and a friendly, team-focused attitude are essential.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet potential members and provide a great guest experience.
• Handle front desk tasks and answer phone politely.
• Take info calls and tours.
• Assist with member sign-ups, cancellations, and updating accounts.
• Facilitate member service questions and escalate as needed.
• Maintain the club’s neatness and cleanliness

Skills

Customer service

Communication

Computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior service to members, prospective members, and guests.

This role includes greeting visitors, answering calls, tours, assisting with sign-ups and cancellations, and maintaining a clean club. Excellent communication and a friendly, team-focused attitude are essential.