Overnight Member Services Concierge

Midwest Fitness Partners; Cincinnati (OH); On-site; USD 16,531 - 24,796; Full time

Job summary

Planet Fitness Cincinnati is seeking an Overnight Closer (Member Services Representative) to ensure a welcoming, safe, and clean club experience. You will greet members, assist with sign‑ups, provide tours, and handle front desk duties.

This role requires reliability, a positive attitude, and a passion for fitness, with responsibilities including closing the shift, preparing a bank deposit, and maintaining excellent member service for guests.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Strong punctuality and reliability.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front‑desk related activities, including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Process new member sign‑ups.
• Provide tours to prospective members.
• Facilitate needed updates to member accounts.
• Respond promptly to member questions and concerns, escalating to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Diplomacy

Listening skills

CPR/AED certification

Education

High School diploma or GED

Job description

Planet Fitness Cincinnati is seeking an Overnight Closer (Member Services Representative) to ensure a welcoming, safe, and clean club experience. You will greet members, assist with sign‑ups, provide tours, and handle front desk duties.

This role requires reliability, a positive attitude, and a passion for fitness, with responsibilities including closing the shift, preparing a bank deposit, and maintaining excellent member service for guests.