Member Services Specialist — Flexible Shifts & Perks

Planet Fitness; Leominster (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Vacation & Holidays

Free Black Card

401(k) match

Life Insurance

FSAs

Employee discounts

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a superior, Judgement Free customer experience to members, guests and prospective members. The role includes greeting, registrations, answering inquiries, and promoting the club’s services while maintaining club policies and a friendly atmosphere.

Flexible scheduling with full-time and part-time opportunities is available, along with responsibilities for processing sign-ups, updating billing info, and driving retail sales.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and upscale to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Communicates Open & Effectively
• Builds Strong Relationships
• Champions CORE values

Skills

Basic computer proficiency

Job description

Planet Fitness is seeking a Member Services Representative to deliver a superior, Judgement Free customer experience to members, guests and prospective members. The role includes greeting, registrations, answering inquiries, and promoting the club’s services while maintaining club policies and a friendly atmosphere.

Flexible scheduling with full-time and part-time opportunities is available, along with responsibilities for processing sign-ups, updating billing info, and driving retail sales.