Overnight Member Experience Specialist

Planet Fitness; Vacaville (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Planet Fitness Vacaville is seeking a Member Services Representative to greet members, sign up new members, and provide exceptional front-desk service in a welcoming, Judgement Free Zone. You will also support tours and account updates, ensuring a positive member experience.

Requirements include 18+ years of age, a High School diploma/GED, basic computer skills, reliability, and a positive, team-oriented attitude with a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• Positive, upbeat attitude with a passion for fitness.
• Reliable and able to work independently or in a team.
• Strong listening and problem-solving skills.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones, assist callers, and check members into the system.
• Sign up new members and calculate rates and monthly payments.
• Assist the Club Manager with drawer counts and updates to accounts.
• Maintain club cleanliness and participate in cleaning tasks.
• Respond to questions and escalate to management as needed.

Skills

Customer service

Basic computer proficiency

Punctuality

Teamwork

Positive attitude

Fitness passion

Education

High School diploma/GED

Tools

POS systems

Job description

Planet Fitness Vacaville is seeking a Member Services Representative to greet members, sign up new members, and provide exceptional front-desk service in a welcoming, Judgement Free Zone. You will also support tours and account updates, ensuring a positive member experience.

Requirements include 18+ years of age, a High School diploma/GED, basic computer skills, reliability, and a positive, team-oriented attitude with a passion for fitness.