Overnight Member Experience Specialist

Planet Fitness

Mounds View (MN)

On-site

USD 21,000 - 26,000

Full time

2 days ago

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Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Employee discounts

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Minnesota is seeking a Customer Service Representative to greet members, assist with inquiries, and support front-desk operations. You will handle member sign-ups, answer questions, and help maintain a welcoming club atmosphere for members and guests alike.

The role emphasizes outstanding customer service, basic computer task proficiency, and a reliable, hardworking attitude to support daily gym operations and member experience.

Qualifications

Customer service mindset with a friendly, helpful attitude.
Ability to navigate basic computer systems and customer databases.
Honest, dependable worker with a strong work ethic.

Responsibilities

Greet customers and assist with inquiries at the front desk.
Answer phone calls and provide information or schedule tours.
Assist with member sign-ups, renewals, and account updates.
Resolve member issues or forward to the Club Manager as needed.
Maintain a clean, welcoming club environment.

Skills

Customer service

Basic computer skills

Honesty & work ethic

Job description

The role emphasizes outstanding customer service, basic computer task proficiency, and a reliable, hardworking attitude to support daily gym operations and member experience.

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