Overnight Member Experience Specialist

Supreme Fitness Group; Kaneohe (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free Black Card gym membership

Career growth opportunities

Discounts on merchandise sold at the•

Medical, 401k, supplemental insurance

Discounts on movie tickets, themepark

Discounts on hotels, attractions

Additional member perks

Job summary

Planet Fitness Supreme in Kaneohe, HI seeks an Overnight Member Services Representative to deliver a superior member experience at the front desk. You will greet members, assist with sign-ups, answer questions, and ensure shift close procedures are followed.

This role requires overnight availability, basic computer skills, reliability, and a positive, upbeat attitude. You’ll join a welcoming, non-intimidating gym environment that values service and teamwork, with benefits including medical,

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Ability to work overnights.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system; New member sign-up; Take prospective members on tours.
• Facilitate needed updates to member’s accounts and close shift for that business day.

Skills

Customer service

Overnights

Basic computer skills

Punctuality

Education

High School diploma or GED

Job description

Planet Fitness Supreme in Kaneohe, HI seeks an Overnight Member Services Representative to deliver a superior member experience at the front desk. You will greet members, assist with sign-ups, answer questions, and ensure shift close procedures are followed.

This role requires overnight availability, basic computer skills, reliability, and a positive, upbeat attitude. You’ll join a welcoming, non-intimidating gym environment that values service and teamwork, with benefits including medical,