Overnight Member Experience Specialist

Supreme Fitness Group; Kailua (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Black Card membership

Career growth opportunities

Merchandise discounts

Medical benefits

401k

Job summary

Planet Fitness PF Supreme is seeking an Overnight Member Services Representative to create a positive member experience and deliver top-notch customer service in Kailua-Kona. You will greet guests, handle sign-ups, tours, and account updates while maintaining a clean, safe club environment.

Responsibilities include answering calls, processing check-ins, closing shifts, and depositing funds. A passion for fitness, reliability, and a professional demeanor are essential for success in this role.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Ability to work overnights.
• Exceptional customer service skills; interact positively with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions; proper language and behavior.
• High School diploma or GED preferred.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Respond to questions promptly and professionally; escalate as needed.
• Handle front desk activities: phone, check-ins, sign-ups, tours, and account updates.
• Close the shift for the business day and prepare deposits for next day.
• Maintain cleanliness of the club, equipment, and spa amenities.
• Ensure restrooms are clean, stocked, and organized according to schedule.
• Perform a comprehensive club walk and address safety or policy issues.

Skills

Customer service

Basic computer skills

Fitness passion

Punctuality

Reliability

Overnight work

Active listening

Diplomacy

High school diploma

Education

High School diploma / GED

Job description

Planet Fitness PF Supreme is seeking an Overnight Member Services Representative to create a positive member experience and deliver top-notch customer service in Kailua-Kona. You will greet guests, handle sign-ups, tours, and account updates while maintaining a clean, safe club environment.

Responsibilities include answering calls, processing check-ins, closing shifts, and depositing funds. A passion for fitness, reliability, and a professional demeanor are essential for success in this role.