Overnight Member Experience Specialist

Saber Fitness Corona Crossing, LLC; Corona (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Planet Fitness front desk operations in Corona, CA seek a Member Services Representative to provide a welcoming, service-oriented experience for members and guests. You will sign in members, conduct tours, and help process new memberships while supporting the Club Manager with daily administrative tasks.

The ideal candidate has a High School diploma or GED, strong communication and computer skills, and a positive, team-oriented attitude focused on fitness and customer care.

Qualifications

• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness.
• Exceptional customer service skills; interact professionally.
• Strong listening and diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks and check members in.
• Take tours for prospective members and sign up new members.
• Assist Club Manager with drawer counts and account updates.
• Address member questions and escalate as needed.
• Maintain the club’s neatness and cleanliness; assist with cleaning tasks.

Skills

Customer service

Communication

Listening

Punctuality

Teamwork

Computer literacy

Empathy

Diplomacy

Problem solving

Education

High School diploma/GED equivalent

Tools

Phone/Front-desk system

Job description

Planet Fitness front desk operations in Corona, CA seek a Member Services Representative to provide a welcoming, service-oriented experience for members and guests. You will sign in members, conduct tours, and help process new memberships while supporting the Club Manager with daily administrative tasks.

The ideal candidate has a High School diploma or GED, strong communication and computer skills, and a positive, team-oriented attitude focused on fitness and customer care.