Overnight Member Concierge & Front Desk Specialist

Planet Fitness - Baseline Fitness; Rosemount (MN); On-site; USD 28,000 - 38,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a front desk associate to deliver a welcoming member experience and drive new member sign-ups. You will greet visitors, answer information calls, conduct tours, and assist with account changes while maintaining the cleanliness and organization of the club.

The role emphasizes strong customer service, effective listening, and professional diplomacy to resolve member questions and issues in a timely manner.

Qualifications

• Strong customer service skills are essential.
• Active listening and empathy to resolve member concerns.
• Ability to communicate clearly with members and coworkers.
• Professional diplomacy in all interactions.

Responsibilities

• Greet and engage potential members to create a positive experience.
• Handle front desk tasks, information calls, member sign-ups, and tours.
• Assist with sign-ups and process account changes as needed.
• Direct member service issues to the Club Manager or Assistant Manager.

Skills

Customer service

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness is seeking a front desk associate to deliver a welcoming member experience and drive new member sign-ups. You will greet visitors, answer information calls, conduct tours, and assist with account changes while maintaining the cleanliness and organization of the club.

The role emphasizes strong customer service, effective listening, and professional diplomacy to resolve member questions and issues in a timely manner.