Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Rosemount (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver a superior member experience. You will greet guests, answer questions, give tours, and guide sign-ups while maintaining a welcoming atmosphere.

In this role you will handle member sign-ins, process account updates, and assist with BCM amenities usage. Excellent communication and a positive attitude are essential to success.

Qualifications

• Customer service experience is preferred.
• Basic computer proficiency.
• Strong communication and interpersonal skills.
• Ability to stand/walk for most of the shift and lift up to 50 lbs.

Responsibilities

• Greet and meet potential members with a friendly, helpful approach.
• Answer phones and assist with questions or tours.
• Assist in member sign-ups, check-ins, and account updates.
• Maintain club cleanliness and assist with routine tasks.
• Escalate member service issues to management as needed.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver a superior member experience. You will greet guests, answer questions, give tours, and guide sign-ups while maintaining a welcoming atmosphere.

In this role you will handle member sign-ins, process account updates, and assist with BCM amenities usage. Excellent communication and a positive attitude are essential to success.