Overnight Manager - Bilingual (Spanish)

PLS; Kenosha (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

Paid vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Financial Services is seeking an Overnight Manager in Kenosha, WI to coordinate on-call CSR support during overnight hours, ensuring store procedures are followed and goals achieved. The role covers duties of a CSR and supports store management in overnight operations.

The candidate should have 6+ months of check cashing experience and at least one year of supervisory work in relevant sectors, with strong communication and multitasking abilities. Bilingual English/Spanish is a plus.

Qualifications

• 6+ months of PLS check cashing experience.
• Previous customer service experience in hospitality, financial services, banking, retail, or restaurant preferred.
• At least 1 year supervisory experience in similar industries.
• Ability to build positive relationships with customers and colleagues.
• Excellent verbal and written communication skills.
• Able to multi-task and handle interruptions during overnight shifts.

Responsibilities

• Ensure all transactions comply with federal, state, and local regulations.
• Enforce company policies with CSRs (Operations, Robber/Intruder, Dress/Appearance).
• Communicate information between store management and CSRs.
• Attend monthly regional meetings to relay information to CSRs.
• Support a strong customer service culture and resolve customer complaints.

Skills

Customer service

Supervisory experience

Bilingual (English/Spanish)

Communication skills

Attention to detail

Job description

PLS Financial Services is seeking an Overnight Manager in Kenosha, WI to coordinate on-call CSR support during overnight hours, ensuring store procedures are followed and goals achieved. The role covers duties of a CSR and supports store management in overnight operations.

The candidate should have 6+ months of check cashing experience and at least one year of supervisory work in relevant sectors, with strong communication and multitasking abilities. Bilingual English/Spanish is a plus.