Night Operations Supervisor

PLS; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS Financial Services in Fort Worth, TX is seeking an Overnight Manager to provide on-call CSR support during overnight hours and help stores meet customer service and sales objectives.

You will perform CSR duties, enforce policies, and assist store management with overnight operations while maintaining a clean, safe, and compliant environment. The role requires flexible hours including overnights, weekends, and holidays; English/Spanish bilingual is a plus.

Qualifications

• 6+ months of PLS check cashing experience.
• Previous customer service experience in hospitality, financial services, banking, retail, or restaurant is preferred.
• A minimum of one-year supervisory experience in hospitality, financial services, banking, retail, or restaurant.
• English/Spanish bilingual is a plus.
• Ability to work flexible hours, including overnight shifts, weekends, and holidays.

Responsibilities

• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Review and enforce applicable company policies with CSRs including Operations, Robber/Intruder, and Dress and Personal Appearance Policies
• Communicate information, questions, and issues between store management and CSRs
• Attend the monthly regional meetings to communicate necessary information to CSRs
• Support a strong customer service culture
• Help CSRs resolve customer complaints
• Approve checks up to specified limits in accordance with company policy
• Complete video camera audits to provide additional support and security to overnight CSRs
• Help to maintain a clean, safe, and organized store environment
• Prepare required reports for Store and District Managers
• Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
• Perform other duties as assigned

Skills

Customer service

Supervisory experience

Communication skills

Bilingual English/Spanish (plus)

Job description

PLS Financial Services in Fort Worth, TX is seeking an Overnight Manager to provide on-call CSR support during overnight hours and help stores meet customer service and sales objectives.

You will perform CSR duties, enforce policies, and assist store management with overnight operations while maintaining a clean, safe, and compliant environment. The role requires flexible hours including overnights, weekends, and holidays; English/Spanish bilingual is a plus.