Bilingual Spanish CSR — Flexible, Customer‑Focused Service

PLS; Kenosha (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is a leading retail provider of financial services with over 200 centers in 12 states. The Customer Service Representative will be the front line for customers at our Kenosha location, delivering friendly, accurate service and educating customers on our products.

You will handle transactions, maintain cash drawers, and ensure compliance with regulations, while representing our core values. The role requires one who is honest, detail-oriented, and able to work flexible hours including

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

Engaging with customers

Attention to detail

Multi-tasking

Professional appearance

English fluency

POS system

Tools

Point-of-sale system

Job description

PLS is a leading retail provider of financial services with over 200 centers in 12 states. The Customer Service Representative will be the front line for customers at our Kenosha location, delivering friendly, accurate service and educating customers on our products.

You will handle transactions, maintain cash drawers, and ensure compliance with regulations, while representing our core values. The role requires one who is honest, detail-oriented, and able to work flexible hours including