Overnight Manager

PLS; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Financial Services in Phoenix, AZ is seeking an Overnight Manager to lead store operations during overnight hours and provide on-call support to Customer Service Representatives. You will ensure compliant transactions, uphold policies, and sustain a high standard of customer service.

Responsibilities include coordinating with store management, resolving customer issues, preparing reports, and supporting a safe, organized overnight environment.

Qualifications

• 6+ months of PLS check cashing experience
• Previous customer service experience in related industries is preferred
• A minimum of one-year supervisory experience in relevant industries
• Ability to develop positive relationships with internal and external customers
• Superior verbal and written communication skills
• Ability to work flexible hours, including overnight shifts, weekends, and holidays

Responsibilities

• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies
• Communicate information between store management and CSRs
• Attend monthly regional meetings to communicate information to CSRs
• Support a strong customer service culture
• Help CSRs resolve customer complaints
• Approve checks up to policy limits
• Complete video camera audits to support overnight CSRs
• Maintain a clean, safe, and organized store environment
• Prepare required reports for Store and District Managers
• Manage multiple projects and handle interruptions to meet needs of customers
• Perform other duties as assigned

Skills

Supervisory experience

Customer service

Communication skills

Bilingual (English/Spanish)

Job description

This job is located at 4302 W. McDowell, Phoenix, AZ 85035

Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures. The Overnight Manager helps meet all operating objectives, sales, and financial goals. The Overnight Manager is able to perform all the duties of a CSR and supports Store Management in the overnight operations of the stores.

Job Responsibilities

• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies
• Communicate information, questions, and issues between store management and CSRs
• Attend the monthly regional meetings to communicate necessary information to CSRs
• Support a strong customer service culture
• Help CSRs resolve customer complaints
• Approve checks up to specified limits in accordance with company policy
• Complete video camera audits to provide additional support and security to overnight CSRs
• Help to maintain a clean, safe, and organized store environment
• Prepare required reports for Store and District Managers
• Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
• Perform other duties as assigned

Job Requirements

• 6+ months of PLS check cashing experience
• Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred
• A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
• Ability to develop positive relationships with internal and external customers
• Superior verbal and written communication skills
• Exceptional attention to detail and ability to multi-task
• Strong desire to exceed goals and inspire excellence in a team
• Professional appearance and demeanor
• Ability to work flexible hours, including overnight shifts, weekends, and holidays
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to sit and/or stand for long periods of
• Ability to lift 15
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

Bonus

this position is bonus eligible

We strive to demonstrate our Core Values in all positions at PLS:

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment