Overnight Hotel Laundry Attendant – Guest Experience

Extended Stay America; Itasca (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Itasca, IL seeks a Night Guest Laundry Attendant to support overnight operations, assist guests checking in and out, and manage laundry tasks per brand standards.

Responsibilities include laundering linens, handling dishware, stocking supplies, and maintaining cleanliness across the property while following safety and cash-handling procedures. The role requires strong English communication and a 11:00pm–7:00am shift.

Qualifications

• Understand and communicate in English proficiently to interact with guests and associates.
• Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
• Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
• Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains.
• Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging.
• Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are maintained throughout the entire building, in compliance with brand standards.
• Processes reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
• Sets up and maintains the grab and go breakfast in accordance with brand standards.
• Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards.
• Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control.

Skills

English proficiency

Property mgmt system

Safety procedures

Reporting

Basic math

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

Extended Stay America in Itasca, IL seeks a Night Guest Laundry Attendant to support overnight operations, assist guests checking in and out, and manage laundry tasks per brand standards.

Responsibilities include laundering linens, handling dishware, stocking supplies, and maintaining cleanliness across the property while following safety and cash-handling procedures. The role requires strong English communication and a 11:00pm–7:00am shift.