Overnight Hotel Auditor & Guest Services Specialist

Stonebridge; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Stonebridge is seeking a Night Auditor Relief in New York, NY to manage overnight financial closing, guest check-ins/check-outs, and service inquiries. You will balance revenues, perform basic bookkeeping, and ensure a smooth midnight shift operation.

Responsibilities include registering guests, processing payments, maintaining PMS records, handling escalations, and coordinating with housekeeping to resolve issues while ensuring guest satisfaction.

Qualifications

• Hospitality experience preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.

Skills

Bookkeeping basics

Balancing transactions

Guest service skills

Communication skills

MS Office / PMS familiarity

Tools

Property Management System

Office software

Job description

Stonebridge is seeking a Night Auditor Relief in New York, NY to manage overnight financial closing, guest check-ins/check-outs, and service inquiries. You will balance revenues, perform basic bookkeeping, and ensure a smooth midnight shift operation.

Responsibilities include registering guests, processing payments, maintaining PMS records, handling escalations, and coordinating with housekeeping to resolve issues while ensuring guest satisfaction.