Night Auditor & Guest Services Specialist

Stonebridge; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO (paid time off)

401(k) matching

Job summary

Stonebridge in New York, NY is seeking a Guest Service Agent / Night Auditor to ensure smooth check-in and check-out, maintain accurate guest records, and handle inquiries, payments, and reservations to ensure guest satisfaction.

This overnight role supports front office operations, balances cash and accounts, generates reports, and coordinates with housekeeping to address guest needs while delivering outstanding service.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.

Skills

Customer service

Communication

PMS software

Cash handling

Problem solving

Organization

Tools

Property management systems

Word

Excel

Job description

Stonebridge in New York, NY is seeking a Guest Service Agent / Night Auditor to ensure smooth check-in and check-out, maintain accurate guest records, and handle inquiries, payments, and reservations to ensure guest satisfaction.

This overnight role supports front office operations, balances cash and accounts, generates reports, and coordinates with housekeeping to address guest needs while delivering outstanding service.