Night Auditor & Guest Service Agent

Stonebridge Hospitality Associates; New York (NY); Presencial; USD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Descripción de la vacante

Stonebridge Hospitality Associates is seeking a Guest Service Agent / Night Auditor in New York, NY. The role blends front desk guest service with overnight auditing to ensure smooth operations, accurate records, and high guest satisfaction.

The position requires strong customer service, cash handling, and basic bookkeeping skills, with day-to-day duties across check-ins, check-outs, reservations, and nightly balancing.

Formación

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsabilidades

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

Conocimientos

Customer service

Communication

Cash handling

Record keeping

Problem solving

Herramientas

Property management system (PMS)

Microsoft Word/Excel

Descripción del empleo

Stonebridge Hospitality Associates is seeking a Guest Service Agent / Night Auditor in New York, NY. The role blends front desk guest service with overnight auditing to ensure smooth operations, accurate records, and high guest satisfaction.

The position requires strong customer service, cash handling, and basic bookkeeping skills, with day-to-day duties across check-ins, check-outs, reservations, and nightly balancing.