Night Auditor & Guest Services Specialist

Stonebridge; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

Stonebridge in New York City is seeking a Guest Service Agent / Night Auditor to manage smooth check-in/check-out, maintain guest records, and deliver outstanding service. The Night Auditor will balance revenues, perform bookkeeping, and support overnight front desk operations.

You will greet guests, handle payments, post charges, and coordinate with housekeeping to ensure a seamless overnight experience. Strong customer service and attention to detail are essential.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency in property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Assist in maintaining security and safety during overnight shifts.

Skills

Hotel front desk experience

Customer service

PMS systems

Cash handling

Bookkeeping basics

Problem solving

Organization

Independence

Tools

Word

Excel

Job description

Stonebridge in New York City is seeking a Guest Service Agent / Night Auditor to manage smooth check-in/check-out, maintain guest records, and deliver outstanding service. The Night Auditor will balance revenues, perform bookkeeping, and support overnight front desk operations.

You will greet guests, handle payments, post charges, and coordinate with housekeeping to ensure a seamless overnight experience. Strong customer service and attention to detail are essential.