Night Auditor & Guest Services Specialist

Stonebridge Hospitality Management; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent/Night Auditor to ensure smooth check-in and check-out procedures, maintain accurate guest records, and provide outstanding service at the front desk in New York, NY.

The role requires handling reservations, processing payments, and coordinating with housekeeping and maintenance to resolve guest issues while working a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

Organization

Problem-solving

Attention to detail

Independent work

Tools

Property Management System (PMS)

Microsoft Word

Microsoft Excel

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent/Night Auditor to ensure smooth check-in and check-out procedures, maintain accurate guest records, and provide outstanding service at the front desk in New York, NY.

The role requires handling reservations, processing payments, and coordinating with housekeeping and maintenance to resolve guest issues while working a flexible schedule including evenings, weekends, and holidays.