Guest Services Specialist - Night Audit

Stonebridge; New York (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Paid Time Off (PTO)

401(k) with match

Wellness support

Life and disability insurance

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in New York, NY is seeking a Guest Service Agent/Night Auditor to join our front desk team. This role handles check-in/check-out, guest records, and provides outstanding service to ensure a memorable stay.

During the night shift, you balance revenues, perform light bookkeeping, respond to guest inquiries, and support overnight operations. Proficiency with PMS and cash handling is essential, and a flexible schedule including evenings and weekends is required.

Qualifications

• Prior front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Ability to handle cash transactions and basic bookkeeping.
• Proficiency with property management systems and MS Office.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and give change.
• Balance cash accounts and perform basic bookkeeping.
• Issue room keys and brief bell staff.
• Review charges with guests at check-out.
• Post room, food, and service charges to ledgers.
• Transmit and receive guest messages.
• Coordinate with housekeeping and maintenance on guest issues.
• Make and confirm reservations.
• Answer inquiries about hotel services and local amenities.

Skills

Guest service excellence

Customer service

Communication skills

Cash handling

Tools

Property Management System (PMS)

Microsoft Office

Job description

Stonebridge in New York, NY is seeking a Guest Service Agent/Night Auditor to join our front desk team. This role handles check-in/check-out, guest records, and provides outstanding service to ensure a memorable stay.

During the night shift, you balance revenues, perform light bookkeeping, respond to guest inquiries, and support overnight operations. Proficiency with PMS and cash handling is essential, and a flexible schedule including evenings and weekends is required.