Guest Service & Night Audit Specialist (Front Desk)

Stonebridge; New York (NY); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge in New York, NY is seeking a Guest Service Agent / Night Auditor Relief. This full-time role covers front desk operations and overnight audit duties, with pay ranging from $31.50/hour (Guest Service Agent) to $33.60/hour (Night Audit Relief).

The position requires strong customer service, cash handling, and PMS proficiency, and reports to the Guest Service Manager. Flexible shifts including evenings, weekends, and holidays are required.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records in the property's management system.
• Compute bills, collect payments, and make change.
• Balance cash accounts and perform basic bookkeeping tasks.
• Issue room keys and guide guests and bell attendants.
• Review charges with guests at checkout.
• Post charges to ledgers and manage guest communications.

Skills

Customer service

Communication

PMS systems

Cash handling

Problem solving

Organization

Independent work

Reservations

Tools

Word

Excel

Property management system (PMS)

Job description

Stonebridge in New York, NY is seeking a Guest Service Agent / Night Auditor Relief. This full-time role covers front desk operations and overnight audit duties, with pay ranging from $31.50/hour (Guest Service Agent) to $33.60/hour (Night Audit Relief).

The position requires strong customer service, cash handling, and PMS proficiency, and reports to the Guest Service Manager. Flexible shifts including evenings, weekends, and holidays are required.