Overnight Hotel Auditor & Guest Services Pro

Stonebridge Hospitality Management; New Orleans (LA); On-site; USD 19,000 - 28,000; Part time

Job summary

Stonebridge Hospitality Management is seeking a Night Auditor in New Orleans, LA. This part-time role balances revenues, performs bookkeeping, and handles guest check-ins/check-outs to ensure a smooth overnight operation.

The Night Auditor will maintain records, process payments, assist guests, and coordinate with housekeeping to resolve issues while prioritizing guest satisfaction and security during overnight shifts.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly and direct inquiries or address guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS proficiency

Customer service

Problem solving

Independent work

Detail oriented

Tools

Property management system (PMS)

Office software

Job description

Stonebridge Hospitality Management is seeking a Night Auditor in New Orleans, LA. This part-time role balances revenues, performs bookkeeping, and handles guest check-ins/check-outs to ensure a smooth overnight operation.

The Night Auditor will maintain records, process payments, assist guests, and coordinate with housekeeping to resolve issues while prioritizing guest satisfaction and security during overnight shifts.