Overnight Auditor: Guest Services & Night Ops

Stonebridge; Houston (TX); On-site; USD 19,000 - 26,000; Part time

Job summary

Stonebridge in Houston, Texas is seeking a Night Auditor to close the business day by balancing revenues and receipts, performing bookkeeping, and handling guest check-ins and inquiries to ensure a smooth overnight operation.

The position requires strong communication, basic bookkeeping, and proficiency with property management systems; you will work overnight, including weekends and holidays, focusing on accuracy, guest service, and security.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS proficiency

Customer service

Detail-oriented

Tools

Property Management System (PMS)

Office software

Job description

Stonebridge in Houston, Texas is seeking a Night Auditor to close the business day by balancing revenues and receipts, performing bookkeeping, and handling guest check-ins and inquiries to ensure a smooth overnight operation.

The position requires strong communication, basic bookkeeping, and proficiency with property management systems; you will work overnight, including weekends and holidays, focusing on accuracy, guest service, and security.