Overnight Hotel Auditor & Guest Services Pro

Stonebridge Companies; Fort Lee (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge Companies in Fort Lee, New Jersey is seeking a Night Auditor to close daily operations, balance receipts, and support guest services overnight. You will verify payments, manage room inventories, and assist guests with check-in/check-out while coordinating with housekeeping and maintenance teams.

The ideal candidate has hospitality or customer service experience, basic bookkeeping skills, and strong communication abilities.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication

Customer service

Detail-oriented

Independent work

Tools

Property Management System (PMS)

Job description

Stonebridge Companies in Fort Lee, New Jersey is seeking a Night Auditor to close daily operations, balance receipts, and support guest services overnight. You will verify payments, manage room inventories, and assist guests with check-in/check-out while coordinating with housekeeping and maintenance teams.

The ideal candidate has hospitality or customer service experience, basic bookkeeping skills, and strong communication abilities.