Night Auditor & Front Desk Lead (Overnight)

Topbrassdallas; Charlottesville (VA); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. Exceptional customer service to hotel guests is required.

The role emphasizes attention to detail, basic accounting knowledge, and the ability to work independently through night hours, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Experience in accounting or bookkeeping is a plus.

Responsibilities

• Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
• Check guests in and out, ensuring proper room assignments and handling guest requests efficiently.
• Handle all guest inquiries, providing information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
• Process all financial transactions, including cash handling, credit card processing, and ensuring proper posting to guest accounts.
• Ensure proper communication with the next shift and management team, noting any issues or important information.
• Maintain the cleanliness and organization of the front desk area.
• Provide wake-up calls and perform other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.

Job description

The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. Exceptional customer service to hotel guests is required.

The role emphasizes attention to detail, basic accounting knowledge, and the ability to work independently through night hours, weekends, and holidays.