Overnight Auditor & Front Desk Lead (MOD)

Wright Investments; Jackson (WY); On-site; USD 38,000 - 48,000; Full time

Job summary

The Night Auditor at Wright Investments balances daily revenue and expenses for the hotel while delivering friendly, professional guest service. This role may act as manager-on-duty during the shift to ensure overnight Front Office operations run smoothly.

You’ll handle guest check-ins/outs, post charges, prepare daily revenue summaries, and maintain security. The position requires attention to detail, strong communication, and flexibility to work weekends, holidays, and varying shifts.

Qualifications

• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Ability to stand for prolonged periods (up to 4 hours or more).
• Primarily indoor work environment within hotel facilities.

Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Skills

Accounting procedures

Attention to detail

Communication skills

Computer proficiency

Flexible schedule

Guest service experience

Stamina/Physical endurance

Job description

The Night Auditor at Wright Investments balances daily revenue and expenses for the hotel while delivering friendly, professional guest service. This role may act as manager-on-duty during the shift to ensure overnight Front Office operations run smoothly.

You’ll handle guest check-ins/outs, post charges, prepare daily revenue summaries, and maintain security. The position requires attention to detail, strong communication, and flexibility to work weekends, holidays, and varying shifts.