Overnight Hotel Auditor & Guest Services Lead

Wright Investments; Memphis (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

The Night Auditor at Wright Investments in Memphis balances daily revenue and expenses while delivering warm, professional guest service. This role may serve as the manager-on-duty, ensuring the overnight front desk operates smoothly and efficiently.

Key duties include posting charges, preparing daily revenue reports, handling end-of-day procedures, assisting guests with check-in/out, and resolving concerns using the standard Recovery method.

Qualifications

• One year of experience in a similar role or guest service with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Clear, professional communication and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Ability to stand for prolonged periods and perform light physical movements.

Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Skills

Guest service

Attention to detail

Communication skills

Computer literacy

Weekend availability

Job description

The Night Auditor at Wright Investments in Memphis balances daily revenue and expenses while delivering warm, professional guest service. This role may serve as the manager-on-duty, ensuring the overnight front desk operates smoothly and efficiently.

Key duties include posting charges, preparing daily revenue reports, handling end-of-day procedures, assisting guests with check-in/out, and resolving concerns using the standard Recovery method.