Overnight Hotel Auditor — Balance Books & Guest Service

Stonebridge Companies; Fort Lee (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Wellness support

Job summary

Stonebridge Companies in Fort Lee, New Jersey, is seeking a Night Auditor to close the business day by balancing revenues, performing bookkeeping, and handling guest services such as check-ins and check-outs during the overnight shift.

Responsibilities include greeting and registering guests, processing payments, reconciling daily receipts, assisting with check-out, answering inquiries, coordinating with housekeeping, and maintaining accurate records in the property management system.

Qualifications

• Experience in hospitality or customer service.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Customer service

PMS software

Communication

Education

High school diploma

Tools

PMS software

Job description

Stonebridge Companies in Fort Lee, New Jersey, is seeking a Night Auditor to close the business day by balancing revenues, performing bookkeeping, and handling guest services such as check-ins and check-outs during the overnight shift.

Responsibilities include greeting and registering guests, processing payments, reconciling daily receipts, assisting with check-out, answering inquiries, coordinating with housekeeping, and maintaining accurate records in the property management system.