Overnight Resident Relations Specialist - Lumina

Action Property Management; San Francisco (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

ADP Marketplace discounts

Hospitality and property mgmt training

Career growth opportunities

Team-focused culture

Job summary

Action Property Management is seeking an Overnight Resident Relations Specialist for our luxury high-rise Lumina in San Francisco. You’ll be the first contact, delivering warm, attentive service during the 10:30 PM–7:00 AM shift, Saturday to Wednesday, ensuring seamless front-desk operations and exceptional resident experiences.

Responsibilities include greeting residents, handling inquiries, coordinating packages, and maintaining a welcoming lobby with a strong understanding of the

Qualifications

• Minimum of 6 months of customer service experience.
• Hospitality, luxury retail or fine dining experience preferred.
• High School Diploma or equivalent required.
• Must be 18+ and pass pre-employment background check and drug screening.
• Polished and professional appearance.
• Upbeat and positive team player attitude.

Responsibilities

• Represent Action Property Management with 5-star service and ensure resident satisfaction.
• Maintain the front desk area, lobby, and main elevators.
• Provide concierge services and assist residents and guests.
• Answer and direct incoming calls; receive and distribute resident parcels.
• Address resident and guest questions and demonstrate understanding of governing documents.

Skills

Customer service

Hospitality

Professional appearance

Education

High School Diploma or equivalent

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action seeks a service driven Overnight Resident Relations Specialist to join our on-site team at our luxury high rise community, Lumina, located in San Francisco. This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through.

As the first point of contact, you’ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.

Schedule: 10:30 PM- 7:00 AM; Saturday- Wednesday

Compensation: $24.00-$25.00 Per Hour

Job Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Qualifications / Requirements

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent.
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Why Join Action?

• Action Property Management is committed to attracting and retaining the best talent in the industry.
• Proudly certified as a Great Place to Work® in 2025
• Rated 4.0 stars on Glassdoor - Check out our reviews here

Team Member Perks

• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

#LI-ML1

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.