Luxury HOA Front Desk Concierge – Evening Shift (SF)

Action Property Management, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 30,000 - 39,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Hospitality training

Career growth opportunities

Job summary

Action Property Management is seeking a 16 hour per week Front Desk Associate for The Infinity in San Francisco. This role supports concierge services, lobby appearance, access control, and resident satisfaction with 5-star service.

The candidate should have at least 6 months of customer service experience, a polished appearance, and a proactive, team-oriented attitude. Evening shifts and some Saturdays are required, with a strong emphasis on hospitality and guest relations.

Qualifications

• At least 6 months of customer service experience.
• Hospitality, luxury retail or fine dining experience is preferred.
• Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented approach.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls; receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Skills

Customer service

Hospitality awareness

Professional demeanor

Team player

Education

High School Diploma or GED Equivalent

Job description

Action Property Management is seeking a 16 hour per week Front Desk Associate for The Infinity in San Francisco. This role supports concierge services, lobby appearance, access control, and resident satisfaction with 5-star service.

The candidate should have at least 6 months of customer service experience, a polished appearance, and a proactive, team-oriented attitude. Evening shifts and some Saturdays are required, with a strong emphasis on hospitality and guest relations.