Overnight Gym Member Experience Associate

Planet Fitness; Duncanville (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Black Card membership

PTO

Parental leave

Health insurance

EAP

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk Team Player to provide exceptional member service, handle sign-ups, check-ins and account updates while maintaining a clean, safe gym environment.

You will assist with tours, respond to questions, and support closing duties. The role requires punctuality, a positive attitude, and adaptability to 3rd shift work with a focus on safety protocols and member satisfaction.

Qualifications

• High School diploma or GED required.
• Excellent customer service skills.
• Punctual and reliable.
• Friendly, positive attitude and teamwork.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take tours with prospective members and assist with sign-up process.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns professionally.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for next day.

Skills

Customer service

Punctuality

Team player

Positive attitude

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk Team Player to provide exceptional member service, handle sign-ups, check-ins and account updates while maintaining a clean, safe gym environment.

You will assist with tours, respond to questions, and support closing duties. The role requires punctuality, a positive attitude, and adaptability to 3rd shift work with a focus on safety protocols and member satisfaction.