Overnight Member Concierge & Sales

24 Hour Fitness; The Woodlands (TX); On-site; USD 19,000 - 23,000; Full time

Job summary

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) to join the Club Operations team. This role focuses on delivering a welcoming, informed, and member-centric experience while maintaining cleanliness and safety during overnight hours.

You will engage with guests, answer questions about memberships, and guide new members toward their fitness goals. The SSO will build relationships with existing members, resolve concerns, and promote services such as Personal Training and group

Qualifications

• High School diploma or GED required.
• CPR & AED certification required; provided by 24 Hour Fitness.
• Must complete SSO training prior to working alone at the front desk.
• 6–12 months experience in customer service required.
• Overnight shift experience preferred.

Responsibilities

• Greet members with a friendly check-in and address needs promptly.
• Resolve member concerns and escalate through management as needed.
• Maintain a clean, safe club floor and locker rooms and support team cleans.
• Offer tours, discuss amenities, and answer membership questions to onboard new members.
• Promote in-club retail promotions and services (PT, add-ons).
• Report to Sales & Service Manager and collaborate with the team.

Skills

Membership sales processes

Computer systems literacy

Customer service

Communication skills

Organization

Attention to detail

Education

High School diploma or GED

CPR & AED certification

SSO training completion

Job description

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) to join the Club Operations team. This role focuses on delivering a welcoming, informed, and member-centric experience while maintaining cleanliness and safety during overnight hours.

You will engage with guests, answer questions about memberships, and guide new members toward their fitness goals. The SSO will build relationships with existing members, resolve concerns, and promote services such as Personal Training and group