Overnight Gym Concierge & Member Experience

24 Hour Fitness USA, LLC; Brentwood (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness USA, LLC is seeking a Sales & Service Overnight professional to welcome guests, assist with memberships, and resolve concerns in a friendly club environment. You will engage members on the floor, provide tours, and guide new members toward introductory programs with trainers.

The role involves selling retail and add-on services while maintaining a clean, safe club atmosphere. In this overnight position, you will interact with members during check-in, answer questions, and

Qualifications

• High school diploma or GED required.
• CPR & AED certification from an approved organization is required (provided by 24 Hour Fitness).
• Must complete SSO training prior to working alone at the front desk.

Responsibilities

• Uphold Service Commitments and drive member satisfaction: greet members, assist with check-in, and respond to questions or concerns.
• Meet and onboard new members, offer club tours, discuss amenities, and help members set goals with trainers.
• Promote in-club promotions and upsell Personal Training or Add-Ons while maintaining merchandising standards.

Skills

Customer service

Communication

Organization

Attention to detail

Phone line handling

Computer skills

Education

HS diploma or GED

CPR & AED certification

SSO training

Tools

24 Hour Fitness systems

Common applications

Job description

24 Hour Fitness USA, LLC is seeking a Sales & Service Overnight professional to welcome guests, assist with memberships, and resolve concerns in a friendly club environment. You will engage members on the floor, provide tours, and guide new members toward introductory programs with trainers.

The role involves selling retail and add-on services while maintaining a clean, safe club atmosphere. In this overnight position, you will interact with members during check-in, answer questions, and