Overnight Fitness Guest Concierge

24 Hour Fitness; Honolulu (HI); On-site; USD 18,000 - 26,000; Full time

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate to support the club with member check-in, inquiries, and enrollment. You will engage guests, resolve questions, and promote club programs while maintaining a clean, welcoming environment.

As part of the Sales & Service team, you will report to the Sales & Service Manager and participate in commission plans based on performance, with opportunities to upsell memberships and services.

Qualifications

• Minimum 6–12 months experience in customer service.
• CPR/AED certification required; CPR&AED provided by company.
• Must complete SSO training prior to solo front desk work.

Responsibilities

• Greet members and guests; assist with check-in and membership questions.
• Resolve member concerns and escalate when needed.
• Assist with enrollment, tours, and onboarding of new members.

Skills

Customer service

Communication skills

Organization

Attention to detail

Education

High School diploma/GED

CPR & AED certification

SSO training

Tools

24 Hour Fitness systems

Basic computer skills

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Associate to support the club with member check-in, inquiries, and enrollment. You will engage guests, resolve questions, and promote club programs while maintaining a clean, welcoming environment.

As part of the Sales & Service team, you will report to the Sales & Service Manager and participate in commission plans based on performance, with opportunities to upsell memberships and services.