Live-Onsite Overnight Front Desk & Guest Services

Extended Stay America; Fair Oaks (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay!

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Job summary

Extended Stay America in Fair Oaks, Virginia, is seeking a Part Time NSR Suites teammate to live on-site and respond to overnight on-call needs within 30 minutes. The role includes greeting guests, handling limited check-ins/check-outs, and assisting with emergencies while upholding high service standards.

The position features breakfast setup from 5:30 AM to 7:00 AM, key management, policy adherence, safety procedures, and guest information services to ensure guest satisfaction.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to log, in writing, events and prepare routine correspondence.
• Ability to operate the hotel mobile phone.
• Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Self-starter with the ability to prioritize and handle issues under pressure.

Responsibilities

• Work in a GSR capacity and setup and maintain breakfast from 5:30 AM to 7:00 AM daily.
• Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Logging keys in and out, when necessary.
• Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keeps abreast of hotel policies, training, and safety procedures.
• Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintains proficiency in all location computer and software systems.
• Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs.
• Other job duties as assigned by manager.

Skills

Safety rules

Logging events

English proficiency

Hotel PMS system

Microsoft Office

Oral and written communication

Friendly demeanor

Time management

Problem solving

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office Suite

Job description

Extended Stay America in Fair Oaks, Virginia, is seeking a Part Time NSR Suites teammate to live on-site and respond to overnight on-call needs within 30 minutes. The role includes greeting guests, handling limited check-ins/check-outs, and assisting with emergencies while upholding high service standards.

The position features breakfast setup from 5:30 AM to 7:00 AM, key management, policy adherence, safety procedures, and guest information services to ensure guest satisfaction.