Overnight Guest Services Associate (Lodging Provided)

ESA Management, LLC; Pensacola (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offering-disount

Job summary

ESA Management, LLC is seeking a Night Service Representative Part Time to respond to overnight on-call needs, assist guests, manage room keys, and ensure high service standards. The role includes limited after-hours check-ins and may require coverage at other local hotels. Lodging in a guest room is provided as part of employment.

Must be able to respond within ~30 minutes of notification. Ideal candidates are customer-focused, able to handle emergencies, and able to work nights with a strong

Qualifications

• Read and interpret documents such as safety rules and procedures.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers; proficient in reading and speaking English.
• Computer skills including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience with guests and staff.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Basic math for posting payments and rate calculations.

Responsibilities

• Attend to guests upon call notification for check-ins, emergencies, noise complaints, and safety issues.
• Maintain control of all hotel keys and log keys in and out.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs.
• Keep abreast of hotel policies, training, and safety procedures.
• Provide directions and information about amenities and local areas.
• Perform bookkeeping activities such as logging events and posting payments to folios.
• Maintain proficiency in location computer and software systems.
• Respond to emergency situations and coordinate with first responders when necessary.
• Cover another hotel in the area if staffing needs arise.
• Perform other duties as assigned by management.

Skills

Read and interpret documents

Communication with guests

Time management

Self-starter

Problem solving

Tools

Microsoft Office Suite

Hotel PMS system

Job description

ESA Management, LLC is seeking a Night Service Representative Part Time to respond to overnight on-call needs, assist guests, manage room keys, and ensure high service standards. The role includes limited after-hours check-ins and may require coverage at other local hotels. Lodging in a guest room is provided as part of employment.

Must be able to respond within ~30 minutes of notification. Ideal candidates are customer-focused, able to handle emergencies, and able to work nights with a strong