Onsite Overnight Guest Services & Keys - Live-In

Extended Stay America; Bel Air (MD); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Job summary

ESA Management LLC is offering a part-time overnight NSR Suites position in Bel Air, MD, with on-site housing provided. You will respond to overnight on-call requests within 30 minutes, assist with guest check-ins, safety issues, and key handling, while maintaining high guest service standards.

The role includes breakfast setup, logging events, and supporting other hotel tasks as needed, requiring strong communication, time management, and a professional appearance.

Qualifications

• HS diploma or GED or equivalent.
• 1–3 months related experience and/or training preferred.
• Ability to log and document events accurately.

Responsibilities

• Setup and maintain breakfast from 5:30 AM to 7:00 AM daily.
• Attend to guests on call for check-ins, emergencies, noise issues, and safety concerns.
• Manage and safeguard hotel keys; log keys in and out as needed.
• Greet and register guests, assign rooms, issue keys, and collect payments when necessary.
• Follow hotel policies, safety procedures, and provide property information.

Skills

Guest services

Communication skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Hotel PMS system

Job description

ESA Management LLC is offering a part-time overnight NSR Suites position in Bel Air, MD, with on-site housing provided. You will respond to overnight on-call requests within 30 minutes, assist with guest check-ins, safety issues, and key handling, while maintaining high guest service standards.

The role includes breakfast setup, logging events, and supporting other hotel tasks as needed, requiring strong communication, time management, and a professional appearance.